COVID-19

COVID-19


DUE to the COVID-19 situation we have taken extreme measures in our workplace to protect our staff and clients we will be limiting the amount of people in the salon at any given time , Spacing between people in the salon will be six feet apart at minimum , and only utilize every other station to ensure social distancing is observed


PROCEDURES AND PROTOCOLS

THE NEW DONNA BELLA EXPERIENCE
WE BELIEVE IT IS OUR RESPONSIBILITY TO PROVIDE A SAFE, SANITIZED, AND COMFORTABLE ENVIRONMENT FOR ALL
At DONNA BELLA HAIR DESIGNERS we are proud to care. Ensuring the health and safety of our clients, team, and community remains our top priority as always

  • We have taken extra precautions and have put more rigorous cleaning measures in place to equip our team with additional sanitation procedures and protocols. All team members will receive supplementary health and sanitation training to prevent the spread of germs.
  • We take our role as members of our community seriously and wanted to provide you with the procedures and protocols we have in place to guarantee a safe salon reopening. As we continue to navigate the COVID-19 pandemic, we remain committed to doing everything we can to help flatten the curve In doing so.
  • We will be sanitizing every station and Tools after every client
  • We will have a hand sanitizer dispenser at the reception area
  • And of course we are making sure our clients practice social distancing as much as possible
  • We will be seeing clients by appointment only.
  • WE WILL ENGAGE IN TOUCH-LESS GREETINGS AND GOODBYES, AS WE WILL NOT BE SHAKING HANDS OR HUGGING AT THIS TIME.


    • ARRIVING TO YOUR APPOINTMENT

  • Please bring a personal mask with you as we will have a limited quantity of disposable masks available
  • For haircut clients; we suggest bringing two reusable masks with you for comfort, as some hair clippings may fall into your mask during the service. Having a fresh mask to change into at the end of the service may be preferable for you!
  • Please disinfect your hands upon arrival, using the sanitation station provided at the front desk and/or our restrooms
  • Outside food and/or drinks will not be permitted in the salon. Serving beverages of any kind, magazines, cookies, coffee bar will be temporarily unavailable.
  • Arrive with only your personal device and form of payment.


    • PREPARING FOR YOUR APPOINTMENT

  • You will be asked to wait outside until your service provider is ready to serve you.
  • Wear a face mask in the Salon at all times.
  • Haircut clients will be asked to arrive with clean, dry hair without any styling product(s) applied.
  • Arrive no more than five minutes before your booked appointment, as designated waiting area will no longer be available.
  • Attend appointments alone. Friends, family members, children and/or pets will be asked to stay at home.


    • DURING YOUR APPOINTMENT

  • Haircut clients will be provided with a disposable cape
  • Colour clients will be given a disposable cape and disposable neck strip
  • At the washbasin, the team member performing the shampoo service will wear a plexi face shield provided, for additional protection.


    • WE HAVE MANDATED THAT ALL TEAM MEMBERS

  • Wear a mask at all times.
  • Wear a face shield at the washbasin
  • Wear a face shield during all face-to-face interactions with clients.
  • Wash their hands, before and after every appointment.
  • Clean and disinfect all tools with alcohol, after every appointment.
  • Clean and disinfect their chair and station, after every client
  • Sanitize their hands throughout the service if they change tools or step away from their station at any time.
  • Use disposable capes after every client


    • OUR GUEST SERVICE REPRESENTATIVES WILL BE CONTACTING CLIENTS DIRECTLY TO RESCHEDULE AND CONFIRM APPOINTMENTS

    We appreciate the urgency to confirm your appointment(s) as soon as possible; and with limited phone staff, please allow our team to contact you. Due to the schedule changes of the Service Providers, your appointment(s) may not stand as it was previously reserved. Our team will be working diligently to accommodate the many changes that have occurred.

    We remain committed to providing an experience that is unparalleled, despite the temporary modifications we’ve made to our services.

    WE ARE DEEPLY GRATEFUL FOR YOUR SUPPORT AND UNDERSTANDING DURING THIS TIME.

    We will continue to assess this situation as it evolves. In the meantime, we encourage everyone to keep well, stay informed, and follow the advice of health care officials.

    STAY SAFE AND HEALTHY. WE WILL GET THROUGH THIS TOGETHER

    Copyright © 2017 Donna Bella. All rights reserved.